At Vitron Kenya, we are committed to providing reliable home appliances and electronics backed by dependable after-sales support. To give you confidence in your purchase, all Vitron products come with a 14-month warranty from the date of purchase.

14-Month Warranty

All Vitron products purchased from Vitron Kenya are covered by a 14-month warranty.

The warranty covers manufacturing defects and faults that occur under normal use and according to the product’s recommended operating instructions.

Warranty period: 14 months from the date of purchase.

Please keep your original receipt, invoice, or proof of purchase, as it may be required when making a warranty claim.

What the Warranty Covers

The Vitron warranty generally covers:

• Manufacturing defects
• Functional faults resulting from normal use
• Repairs required due to covered manufacturing defects
• Replacement of faulty components where necessary

Our service team will assess the product and determine the appropriate solution based on the nature of the fault.

What the Warranty Does Not Cover

The warranty does not normally cover damage caused by:

• Accidental drops, impacts, or physical damage
• Improper installation or incorrect setup
• Misuse, negligence, or operation contrary to the user manual
• Electrical surges, unstable power supply, lightning, or other external electrical faults
• Water, liquid, fire, or other environmental damage
• Unauthorized repairs, modifications, or tampering
• Normal wear and tear or cosmetic damage
• Damage caused during transportation after the product has been received by the customer

How to Make a Warranty Claim

If you experience a problem with your Vitron product during the warranty period:

1. Contact a Vitron service centre using the details below.

2. Bring or present your product for assessment, together with your receipt, invoice, or other valid proof of purchase.

3. Our technicians will inspect the product and determine whether the issue is covered under warranty.

4. Where the fault is covered, the product will be repaired or the appropriate warranty solution provided.

Please do not attempt to repair the product yourself or use an unauthorized technician, as this may affect your warranty coverage.

Vitron Service Centres

For warranty repairs and after-sales support, you can visit one of our service centres.

Nairobi

Address:
Ronald Ngala – RNG Plaza, 4th Floor

Phone:
0111 318 238

Mombasa

Address:
Haile Selassie Road, Blue Room Building

Phone:
0742 537 825

Kisumu

Address:
The Mirage Palace Hotel, Basement, Shops B2 & B3

Phone:
0790 447 716

Important Warranty Information

The 14-month warranty applies to all Vitron products purchased from Vitron Kenya, subject to the applicable warranty terms.

Warranty claims are subject to product inspection and verification. A product will not automatically qualify for a warranty repair or replacement simply because it develops a fault during the warranty period; the fault must be assessed to determine whether it is covered.

For the best experience, always use your Vitron product according to the manufacturer’s instructions and keep your proof of purchase safely.

Our Commitment to You

Your relationship with Vitron doesn’t end after your purchase. Our service centres and support teams are available to help you get the most from your Vitron products.

Vitron — Quality Products. Reliable Support.