Privacy Policy

Last Updated: September 2026

At Vitron Kenya, we respect your privacy and are committed to protecting the personal information you provide when using vitron.ke.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices and rights you have regarding your personal information.

By using vitron.ke, placing an order, creating an account, or contacting us, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

This Privacy Policy applies to Vitron Kenya and the website vitron.ke.

For questions about this Privacy Policy or how your personal information is handled, you can contact us using the details at the bottom of this page.

2. Information We Collect

We may collect different types of information depending on how you interact with our website.

Information You Provide Directly

When you place an order, create an account, contact us, or submit information through our website, we may collect:

• Full name

• Phone number

• Email address

• Delivery address

• County, town, or location

• Billing information

• Order details

• Product information

• Information provided when contacting customer support

• Any other information you voluntarily provide to us

Payment Information

When you make a payment, payment information may be processed through the relevant payment provider.

Where payment is processed by a third-party payment service, we may receive information such as payment confirmation, transaction reference, payment status, or other information necessary to confirm your order.

We do not need to store your full payment card details on our website when these are processed securely by an authorized payment provider.

3. Information Collected Automatically

When you visit vitron.ke, certain information may be collected automatically.

This may include:

• IP address

• Browser type and version

• Device type

• Operating system

• Pages visited

• Products viewed

• Time spent on pages

• Referring website

• Approximate location information

• Website interaction and usage information

This information helps us understand how customers use our website and improve its performance and security.

4. Cookies

Vitron.ke may use cookies and similar technologies to improve your browsing experience.

Cookies are small files stored on your device when you visit a website.

We may use cookies to:

• Keep products in your shopping cart

• Remember your preferences

• Keep you signed into your account

• Improve website functionality

• Understand how visitors use our website

• Measure website performance

• Improve our products and services

• Support advertising and marketing activities where applicable

You can configure your browser to reject or delete cookies. However, disabling certain cookies may affect some website features, including shopping-cart or checkout functionality.

5. How We Use Your Information

We may use your personal information for legitimate business and service purposes, including:

Processing Orders

We use your information to:

• Process and confirm your order

• Prepare products for delivery

• Contact you about your order

• Arrange delivery

• Process payments

• Provide invoices and receipts

• Provide order updates

Customer Support

We may use your contact details to respond to enquiries, provide technical assistance, handle complaints, and provide after-sales support.

Warranty & After-Sales Service

Where necessary, your information may be used to process warranty claims, arrange repairs, communicate with service centres, and provide after-sales assistance.

Improving Our Website

We may analyze website usage information to improve:

• Website performance

• Navigation

• Product pages

• Checkout experience

• Customer experience

• Website security

Marketing

Where permitted by applicable law and where appropriate consent has been obtained, we may use your contact information to send you information about:

• New products

• Promotions

• Discounts

• Special offers

• Vitron news

• Other products or services that may be relevant to you

You can opt out of marketing communications at any time.

6. Sharing Your Information

We do not sell your personal information to third parties.

We may share relevant information with trusted service providers where necessary to operate our business and fulfil your order.

These may include:

• Payment service providers

• Courier and delivery companies

• Logistics providers

• IT and website service providers

• Hosting providers

• Customer support providers

• Analytics and advertising service providers

• Professional advisers where necessary

• Government authorities or law-enforcement agencies where legally required

We only aim to provide third parties with information that is reasonably necessary for the relevant service or purpose.

7. Delivery Information

When you place an order, we may provide your name, phone number, delivery location, and relevant order details to a courier, delivery rider, logistics provider, or other delivery partner.

This information is necessary to ensure that your order can be delivered to you.

Delivery partners are expected to handle customer information appropriately and only use it for legitimate delivery-related purposes.

8. WhatsApp, Phone & Other Communications

We may communicate with you by:

• Phone

• WhatsApp

• SMS

• Email

• Website notifications

We may use these communication channels to:

• Confirm orders

• Confirm delivery details

• Provide delivery updates

• Respond to enquiries

• Provide customer support

• Handle warranty and after-sales matters

• Send marketing communications where permitted

If you no longer wish to receive promotional communications, you can request to opt out.

Please note that transactional communications, such as order confirmations and important service messages, may still be sent where necessary to complete or support your order.

9. Data Security

We take reasonable measures to protect personal information against:

• Unauthorized access

• Loss

• Misuse

• Alteration

• Disclosure

• Destruction

We use appropriate technical and organizational measures designed to protect information collected through our website.

However, no website, online transaction, or electronic storage system can be guaranteed to be completely secure.

You should also take reasonable steps to protect your account information, passwords, and devices.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Processing and maintaining records of orders

• Providing customer support

• Warranty and after-sales service

• Accounting and financial records

• Resolving disputes

• Preventing fraud

• Meeting legal and regulatory obligations

When personal information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

11. Your Data Protection Rights

Subject to applicable Kenyan law, you may have rights relating to your personal information, including the right to:

• Be informed about how your personal information is being used

• Request access to personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of personal information in appropriate circumstances

• Object to certain processing of your personal information

• Request restriction of certain processing

• Withdraw consent where processing is based on consent

• Exercise other rights provided under applicable data-protection law

Some requests may be subject to legal or legitimate business requirements.

For example, we may need to retain certain information where required by law, for accounting purposes, to fulfil a contractual obligation, or to establish or defend a legal claim.

12. How to Exercise Your Rights

If you would like to access, correct, delete, or otherwise exercise your rights regarding your personal information, please contact us.

Email:
support@vitron.ke

Phone / WhatsApp:
0708 885 885

Please provide enough information for us to identify your request and verify your identity where necessary.

We will handle your request in accordance with applicable data-protection requirements.

13. Children’s Privacy

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can investigate and take appropriate action.

14. Third-Party Websites

Our website may contain links to third-party websites, services, social-media platforms, payment providers, or other external websites.

We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

15. Third-Party Analytics & Advertising

We may use third-party technologies to understand website traffic, measure advertising performance, and improve our marketing.

These services may collect information about your interaction with our website through cookies, pixels, tags, or similar technologies.

Where applicable, these technologies may help us understand:

• Which products customers view

• How customers arrive at our website

• Which advertisements generate visits or purchases

• How customers interact with our website

You may be able to control certain tracking technologies through your browser or the privacy settings provided by the relevant third-party service.

16. Social Media

Vitron Kenya may maintain social-media accounts and may provide links to social-media platforms through our website.

If you interact with us through social media, your interaction may also be subject to the privacy policies and terms of the relevant social-media platform.

17. International Data Transfers

Some technology, hosting, analytics, payment, advertising, or other service providers we use may process information outside Kenya.

Where personal information is transferred or processed outside Kenya, we will take reasonable steps to ensure that the processing is carried out in accordance with applicable data-protection requirements.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our services

• Changes to our website

• Changes in technology

• Changes in business practices

• Changes in applicable legal or regulatory requirements

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this page periodically.

19. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us.

Vitron Kenya

Website:
vitron.ke

Phone / WhatsApp:
0708 885 885

Email:
support@vitron.ke

Service Centres

Nairobi
Ronald Ngala – RNG Plaza, 4th Floor
0111 318 238

Mombasa
Haile Selassie Road, Blue Room Building
0742 537 825

Kisumu
The Mirage Palace Hotel, Basement, Shops B2 & B3
0790 447 716

Our Commitment to Your Privacy

We value the trust you place in Vitron Kenya when you shop with us.

We are committed to handling your personal information responsibly and using it primarily to provide a secure, convenient, and reliable shopping and after-sales experience.

Vitron Kenya — Quality Products. Reliable Support.