Shipping & Delivery

At Vitron Kenya, we understand that ordering electronics and home appliances online requires trust. Our goal is to make your shopping experience as safe, convenient, and reliable as possible.

We carefully handle every order and work to ensure your Vitron product reaches you safely and on time.

Can I Pay on Delivery?

Yes. We offer Pay on Delivery for eligible orders within Kenya.

For customers within Nairobi, you can pay for your order upon delivery using M-Pesa.

For customers outside Nairobi, eligible products can be shipped through our courier partners. Depending on the product and delivery location, payment may be made when you collect your package from the courier or according to the payment arrangements communicated when placing your order.

Delivery Within Nairobi

For customers in Nairobi and surrounding areas, we offer convenient delivery directly to your location.

• Same-day delivery may be available for orders placed early enough and within our delivery coverage area.
• Delivery times may vary depending on your location, product availability, traffic, and order volume.
• Our delivery team will contact you before delivering your order.

For larger or bulky appliances, we may use our own delivery vehicles or appropriate transport arrangements to ensure safe handling.

Delivery Outside Nairobi

We deliver Vitron products to customers across Kenya.

Depending on the product and destination, orders may be delivered through courier services or other suitable transport partners.

Estimated delivery time: Usually 1–2 business days, depending on your location and the availability of the product.

Customers outside Nairobi will receive delivery and collection instructions when their order is processed.

Delivery of Large & Bulky Appliances

Large appliances such as:

• Refrigerators and freezers
• Large televisions
• Washing machines
• Cookers
• Water dispensers
• Other bulky home appliances

may require special transportation and handling.

For these products, payment may be required before dispatch, particularly for deliveries outside Nairobi. Our team will confirm the payment and delivery arrangements with you before your order is dispatched.

Payment for High-Value Orders

For security and order verification purposes, orders of high value may require payment before delivery or dispatch.

Our team may contact you to confirm your order and delivery details before processing such orders.

Delivery Charges

Delivery charges depend on:

• Your delivery location
• Product size and weight
• Whether the product is bulky
• The delivery method used
• The distance from our dispatch location

The applicable delivery fee will be communicated to you before your order is dispatched.

Order Confirmation

After placing your order, our team may contact you by phone or WhatsApp to confirm:

• Your order
• Delivery location
• Contact details
• Payment method
• Delivery arrangements

Please ensure that the phone number provided during checkout is active and accessible.

Inspect Your Product Upon Delivery

We encourage customers to inspect their order upon delivery or collection.

If you notice visible physical damage to the packaging or product, please notify the delivery personnel immediately and contact us as soon as possible.

For warranty-related faults, please refer to our Warranty Policy.

Important Information

Delivery times are estimates and may be affected by circumstances beyond our control, including traffic, weather, courier delays, public holidays, or other unforeseen circumstances.

Some products may also have different delivery arrangements depending on their size, availability, or destination.

Our Commitment

We understand that purchasing a TV or home appliance is an important investment. That’s why we aim to provide a safe, transparent, and convenient delivery experience from the moment you place your order until your product reaches you.

Shop with confidence. Shop Vitron Kenya.